We want you to pay only for tailoring you actually use. This policy covers one-off credit packs and subscriptions; it supplements — and never reduces — your statutory consumer rights.
Credit packs (one-off purchases)
- Unused packs: full refund, no questions asked, within 14 days of purchase.
- Partially used packs: within 14 days of purchase we refund the unused portion, pro-rated by credits remaining from that pack.
- After 14 days, refunds are at our discretion — write to us and we’ll be reasonable, especially if something went wrong on our side.
Subscriptions
- Cancel any time from your account page (Billing → Manage). Cancellation stops future charges and takes effect at the end of the current paid period; credits already granted stay usable until then.
- If a renewal charge was a mistake (for example, you meant to cancel and hadn’t used that period’s credits), contact us within 14 days of the charge for a full refund of that period.
Failed or faulty service
If a tailoring run fails and still consumed a credit, contact us and we will restore the credit. If the Service is materially broken and support cannot fix it for you, we will refund affected purchases regardless of the windows above.
How refunds are processed
Email support@diffresume.com from your account email with the approximate purchase date. Approved refunds go back to the original payment method via Stripe, typically within 5–10 business days depending on your bank. When a purchase is refunded, the credits it granted are automatically removed from your balance (pro-rated for partial refunds).
Your statutory withdrawal right (EU)
EU consumers have a 14-day right of withdrawal for online purchases. Because credits are delivered and usable immediately, at checkout you confirm with a checkbox that you request immediate performance and acknowledge the consequence: spending credits from a purchase reduces the withdrawable amount proportionally, which this policy’s pro-rated refunds mirror. Withdrawal requests can be sent to the same address above.